COURSE OVERVIEW

The COVID-19 pandemic changed how we delivered healthcare in a rapidly evolving environment. Communication is key to high quality healthcare and becomes more important when there are physical barriers as well as uncertainty. This course emphasises the need for effective human communication and self-care during a public health emergency.

WHY IS THIS COURSE FOR YOU?

- Understand community concerns in relation to using emergency medical services during a public health emergency.
- Identify strategies health professionals can employ to reduce these concerns.
- Identify barriers and enablers for effective communication between health professionals and community members during a public health emergency.
- Understand the importance of empathy during a public health crisis.

COURSE CONTENT

- Context of a Public Health Emergency
- Patient Concerns
- Empathy
- PPE and masks
- Self-care
- Tips for Communication
- Conclusion
- Evaluation
Practitioners